Goldstream is committed to providing a high standard of service. If something goes wrong, we want the opportunity to resolve it fairly and promptly.

Making a Complaint

Please email info@gold-stream.co.uk with:

your name and contact details;
your order or account reference, where applicable; and
a brief description of your complaint and how you would like us to resolve it.
What Happens Next

We aim to acknowledge complaints within 2 business days.

We will investigate your complaint fairly and aim to provide a substantive response within 14 business days. More complex matters may take longer, in which case we will keep you informed.

Escalation

If you are dissatisfied with our response, you may ask for the matter to be reviewed by a senior member of the Goldstream team.

Nothing in this procedure affects your statutory consumer rights or your ability to seek independent advice or pursue any remedies available to you under law.