Goldstream offers secure delivery of eligible physical gold products within the UK.

Secure Delivery

Orders are dispatched using insured, tracked delivery services or specialist secure couriers, selected according to the value and nature of the shipment.

Tracking information will be provided where available, and a signature or other proof of receipt may be required.

Dispatch & Delivery Times

Orders are typically dispatched within 3–5 business days after cleared payment, completion of any required KYC/compliance checks and confirmation that the product is ready for release.

Following dispatch, UK delivery will typically take a further 1–3 business days, depending on the delivery service, destination and value of the shipment.

These times are estimates rather than guaranteed delivery dates. Additional time may be required for security checks, product sourcing or availability, exceptionally high-value orders, or circumstances outside our reasonable control.

Security & Address Verification

For security, we may carry out additional identity or address verification before releasing an order.

Changes to the delivery address after an order has been confirmed may require further verification and could delay dispatch.

Loss or Damage

Shipments arranged by Goldstream remain our responsibility while in transit until delivered in accordance with applicable consumer law.

Please notify us promptly if a shipment appears lost, damaged or tampered with so that we can investigate with the carrier. This does not affect your statutory rights.

Vaulted Gold

Where you choose vault storage rather than delivery, your gold will be held through Goldstream's applicable third-party professional vaulting arrangements and will not be dispatched unless delivery is subsequently requested and available under the applicable terms.