Goldstream wants the terms applying to cancellations, refunds and buybacks to be clear before you purchase.

Cancelling an Order

Prices for physical gold are linked to movements in the financial markets and can change rapidly.

Where the price of your order depends on financial-market fluctuations outside Goldstream's control, statutory cancellation rights may not apply. Where a cancellation right does apply, we will honour it in accordance with applicable consumer law.

If you wish to cancel an order, contact us as soon as possible at info@gold-stream.co.uk.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, appears to have been tampered with, is incorrect or does not conform to your order, please contact us promptly so we can investigate and arrange an appropriate resolution.

Nothing in this policy limits your statutory consumer rights.

Refunds

Where a refund is due, it will normally be returned using the original payment method.

We may carry out appropriate identity, security and compliance checks before processing a refund, particularly for high-value transactions.

Gold Buyback

A buyback is separate from a cancellation or refund.

Goldstream may offer to purchase eligible gold from customers, subject to the prevailing gold price, product type and condition, verification requirements, market conditions and the applicable buyback terms.

The amount offered may be less than the amount originally paid, and any applicable fees or price spread will be disclosed as part of the buyback offer.

A buyback should not be regarded as guaranteed liquidity or a guaranteed return.

Contact

For cancellations, refunds or buyback enquiries:

info@gold-stream.co.uk